Lost Connection to Equipment: Difference between revisions

Revision as of 22:52, 27 November 2024

Troubleshooting Connectivity Issues

If you're experiencing connectivity issues while trying to connect to the computer controlling your telescope in Chile, please follow the steps below to troubleshoot the problem before reaching out to Deep Sky Chile for assistance.

1. Connect to the Customer Platform

Begin by opening your customer platform at [1](https://clients.deepskychile.com) and log in with your credentials.

Navigate to Tools → My Systems.

Here, you can view the status of your system. The color of the system's indicator will tell you its current state:

Green: System is online.
Red: System is offline.
Black: System is not yet installed.

If your system is online, proceed to Step 2. If it is offline, click on your system, and select Reboot my System's Router from the menu. Once confirmed, the router will reboot. Wait for 5 minutes before attempting to reconnect. If the system turns green after this period, the issue was likely related to the router, and you should be able to reconnect. If the system remains red, contact us for further assistance.

2. Access Power Devices

If your system is online (see previous step) you may try to reboot your main imaging computer. Click on your system, and select Open Power Manager from the menu. Your Power Manager (IPPower, IPX...) page should open. From there you should be able to power cycle your main computer.

By following these steps, you should be able to restore connectivity to your telescope control system. If the issue persists, please contact Deep Sky Chile support for further assistance.

@@ Line 25: / Line 25: @@
 If your system is online, proceed to '''Step 2'''. If it is offline, click on your system, and select '''Reboot my System's Router''' from the menu. Once confirmed, the router will reboot. Wait for '''5 minutes''' before attempting to reconnect. If the system turns green after this period, the issue was likely related to the router, and you should be able to reconnect. If the system remains red, contact us for further assistance.
-[[File:mysystems-menu.png|center|width=400px]]
+[[File:my_system_reboot.png|center|width=400px]]
-=== 2. Connect to the Raspberry Pi (RPi) ===
-The Raspberry Pi (RPi) is a dedicated 24/7 server installed on your network by Deep Sky Chile. If you cannot connect to your imaging computer, attempt to connect to the Raspberry Pi instead.
-Use '''AnyDesk''' or '''TeamViewer''' to establish a connection. You can find the necessary credentials in the '''My Systems''' section of your customer platform. Click on your system, and select your preferred connection method. The default password is '''DSChileRemote''' (please do not change this password).
+=== 2. Access Power Devices ===
+If your system is online (see previous step) you may try to reboot your main imaging computer. Click on your system, and select '''Open Power Manager''' from the menu. Your Power Manager (IPPower, IPX...) page should open. From there you should be able to power cycle your main computer.
-[[File:rpi.jpg|center|width=400px]]
-=== 3. Access Power Devices ===
+[[File:my_system_power.png|center|width=400px]]
-Once connected to your Raspberry Pi, you can manage power for devices such as IPPower, IPX, or similar. To reboot your main imaging computer, open a web browser (e.g., Chromium) and enter the URL for your power management device (e.g., http://192.168.1.3).
-[[File:chromium.png|center|width=400px]]