Lost Connection to Equipment: Difference between revisions
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Revision as of 18:06, 15 November 2024
Troubleshooting Connectivity Issues
If you're encountering connectivity issues while trying to connect to the computer controlling your telescope in Chile, follow the steps below to resolve the issue.
1. Connect to the Customer Platform
Begin by opening your customer platform at [1](https://clients.deepskychile.com) and log in with your credentials.
Navigate to Tools → My Systems.
Here, you can view the status of your system. The color of the system's indicator will tell you its current state:
- Green: System is online.
- Red: System is offline.
- Black: System is not yet installed.
If your system is online, proceed to Step 2. If it is offline, click on your system, and select Reboot my System from the menu. Once confirmed, the router will reboot. Wait for 5 minutes before attempting to reconnect. If the system turns green after this period, the issue was likely related to the router, and you should be able to reconnect. If the system remains red, contact us for further assistance.
2. Connect to the Raspberry Pi (RPi)
The Raspberry Pi (RPi) is a dedicated 24/7 server installed on your network by Deep Sky Chile. If you cannot connect to your imaging computer, attempt to connect to the Raspberry Pi instead.
Use AnyDesk or TeamViewer to establish a connection. You can find the necessary credentials in the My Systems section of your customer platform. Click on your system, and select your preferred connection method. The default password is DSChileRemote (please do not change this password).
3. Access Power Devices
Once connected to your Raspberry Pi, you can manage power for devices such as IPPower, IPX, or similar. To reboot your main imaging computer, open a web browser (e.g., Chromium) and enter the URL for your power management device (e.g., http://192.168.1.3).
By following these steps, you should be able to restore connectivity to your telescope control system. If the issue persists, please contact Deep Sky Chile support for further assistance.